Return & Refund Policy
At Averomiq™, we want every customer to feel confident when shopping for home essentials. This Return & Refund Policy explains how return requests, exchanges, damaged items, and refunds are handled.
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Return Window
Averomiq™ offers a 30-day return policy. This means you may request a return within 30 days after your order has been delivered.
To qualify for a return, the item must be:
In the same condition as received
Unused and undamaged
In its original packaging
Returned with all included accessories, tags, manuals, or parts, if applicable
Accompanied by proof of purchase or an order confirmation
Items that show signs of use, damage, missing parts, or incomplete packaging may not be eligible for return.
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How to Request a Return
To begin a return request, please contact us first at:
Email: support@averomiq.com
Please include your order number, the item you would like to return, and the reason for the return.
Once your request is reviewed and approved, our customer support team will provide return instructions and, when applicable, a return shipping label.
Please do not send any item back before receiving return authorization. Items returned without prior approval may not be accepted.
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Damaged, Defective, or Incorrect Items
Please check your order as soon as it arrives.
If your item is damaged, defective, missing parts, or different from what you ordered, contact us as soon as possible with:
Your order number
A clear description of the issue
Photos of the item and packaging
Our team will review the situation and help provide an appropriate solution when eligible.
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Non-Returnable Items
Some products cannot be returned due to product type, condition, or safety reasons.
Non-returnable items may include:
Used or damaged items
Items without original packaging
Customized or personalized products
Personal care or hygiene-related products
Perishable items, food, plants, or flowers
Hazardous materials, flammable liquids, or gases
Gift cards
Final sale or clearance items
Original shipping fees paid at checkout
If you are unsure whether your item can be returned, please contact us before sending anything back.
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Exchanges
The quickest way to receive a different item is to return the original product first. Once the return is approved, you may place a new order for the item you want.
This helps ensure faster processing and better product availability.
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European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days of receiving it, without giving a reason.
To qualify, the item must be unused, in its original condition, in its original packaging, and returned with proof of purchase.
This right applies in addition to our standard return policy where required by applicable law.
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Refund Process
After we receive and inspect your returned item, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for the refund to be processed. Your bank, credit card provider, or payment service may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
Email: support@averomiq.com
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Return Address
Please contact Averomiq™ before sending any return. A return authorization and return instructions are required before items can be shipped back.
Averomiq™
Bollfr Trading Inc
1270 S Los Angeles St
Los Angeles, CA 90015
United States
Phone: +1 (213) 263-4666
Email: support@averomiq.com
Thank you for choosing Averomiq™. We are committed to helping you shop with clarity, confidence, and reliable support.